Delivery and Returns
Where do you deliver?
We deliver throughout the UK and London; we focus particularly on the Oxfordshire areas. We are unable to reach the North including Scotland, Isle of white and Northern Ireland.
When do you deliver?
We deliver Monday-Saturday Locally and Tuesday-Saturday Nationwide
Same day delivery
For same day delivery for local areas all orders must be reached before 2:30pm. Same day delivery recommends you to put in a specific time, if not completed our normal delivery time for local areas our morning deliveries are between 8am-12pm our afternoon delivers are between 1pm-6pm.
Next Day Delivery,
All orders need to be ordered before 3pm the day before ensuring you are not missed. If ordering locally next day delivery time slot is between 8am-12pm. For Nationwide this is an uncertain time due to Uncertainty of traffic.
What if you miss us?
If we deliver to your door and you are not in we will leave a note to where it will be put in a safe place on the property or we will leave it with a trusted neighbour carefully.
What delivery service do you use?
We have a Pinks and Roses delivery team who are prompt with their timings and know all local and Nationwide areas ensuring your delivery slot will be filled punctually. Our delivery team will also be given your details with consent to ensure you are updated if any events have occurred to why they may be running a little late.
Returns and Refunds
Pinks and Roses deliver exceptional, fresh bouquets and offer a high level of excellent customer service. The likelihood of receiving a poor bouquet or service is very low but if you are unhappy with your order please contact us via email: firstname.lastname@example.org